Terms of service

Last Updated: August 12, 2026

These Terms of Service govern your use of the EasyGazebos website and your purchase of products from our online store.

By using our website or placing an order, you agree to these Terms, subject to any mandatory rights available to you under applicable law.

1. Business Information

EasyGazebos
76–80 Baddow Road
Chelmsford
Essex CM2 7PJ
United Kingdom

Email: sales@easygazebos.com
Phone: +44 2380 248765

2. Website Use

You agree to use the EasyGazebos website lawfully and responsibly.

You must not:

Use the website for unlawful purposes;
Attempt unauthorized access to our systems;
Interfere with website security;
Submit fraudulent or misleading information;
Conduct fraudulent transactions; or
Interfere with the operation of the website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other website information are accurate.

Product images may vary slightly because of screen settings, photography, lighting, packaging updates, or product variations.

If we discover a material error before fulfillment, we may contact the customer to confirm the order or provide an appropriate resolution.

4. Pricing

Prices are displayed in the applicable currency shown on the website and checkout.

We reserve the right to correct obvious pricing errors.

If an order has been affected by an obvious pricing error, we may contact the customer before fulfillment.

5. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation confirms that your order has been received.

Orders may be cancelled or declined where reasonably necessary, including because of:

Product availability;
Pricing or listing errors;
Payment authorization problems;
Suspected fraud;
Incorrect customer information; or
Other legitimate operational or legal reasons.

If we cancel a paid order, an appropriate refund will be provided.

6. Payments

Payment must be successfully authorized before an order is processed.

Available payment methods are displayed during checkout.

Payment processing may be performed by third-party payment providers.

7. Shipping

EasyGazebos currently ships within the United Kingdom only.

Standard shipping is free.

Estimated total delivery time is:

4–6 business days.

Our order cut-off time is:

9:00 AM GMT, London.

Orders are fulfilled Monday through Saturday, excluding applicable public holidays.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Our standard voluntary return period is:

30 days from receipt of the order.

Eligible standard returns are free and have no restocking fee.

These terms do not limit statutory consumer rights.

9. Intellectual Property

Website content including text, graphics, logos, photographs, product information, layouts, and other materials may be owned by or licensed to EasyGazebos.

You may not reproduce, distribute, modify, or commercially exploit website content without authorization.

10. Third-Party Services

Our website may use third-party services for:

Payment processing;
Shipping;
Analytics;
Website functionality;
Customer support;
Security; and
Other business operations.

Third-party providers may have their own terms and privacy policies.

11. Website Availability

We aim to maintain reliable website availability but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

12. Consumer Rights

Nothing in these Terms is intended to exclude or restrict statutory consumer rights that cannot legally be excluded.

UK customers retain applicable rights under UK consumer protection legislation.

13. Changes

We may update these Terms when necessary.

The latest version will be published on this page.

14. Contact

EasyGazebos
76–80 Baddow Road
Chelmsford
Essex CM2 7PJ
United Kingdom