Shipping policy

Last Updated: August 12, 2026

At EasyGazebos, we aim to provide reliable delivery and clear shipping information for every order. This policy explains where we ship, delivery times, order processing, and what customers can expect after placing an order.

1. Business Information

EasyGazebos
76–80 Baddow Road
Chelmsford
Essex CM2 7PJ
United Kingdom

Email: sales@easygazebos.com
Phone: +44 2380 248765
Contact: https://easygazebos.com/pages/contact

2. Shipping Destination

EasyGazebos currently ships orders within the United Kingdom only.

We do not currently offer shipping outside the United Kingdom.

3. Shipping Cost

Free standard shipping is available on orders shipped within the United Kingdom.

There is no standard shipping charge added to eligible UK orders at checkout.

If a particular product has different delivery arrangements or charges, any applicable cost will be clearly displayed before the customer completes the purchase.

4. UK Delivery

Orders are delivered to the customer's provided delivery address.

Estimated total delivery time: 4–6 business days.

The estimated delivery period includes applicable order handling and carrier transit time.

Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control.

5. Order Cut-Off Time

9:00 AM GMT — London

Orders placed before the applicable cut-off time are processed according to our normal fulfillment schedule.

Orders placed after the cut-off time may be processed on the following fulfillment day.

6. Fulfillment Schedule

Orders are fulfilled:

Monday–Saturday

Orders may not be processed on applicable public holidays.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice that your address is incorrect, contact us as soon as possible at:

sales@easygazebos.com

We will make reasonable efforts to update an address before the order is dispatched. However, we cannot guarantee that an address can be changed once fulfillment or shipment has begun.

8. Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives and scans the shipment.

9. Delivery Delays

The stated 4–6 business day delivery period is an estimate.

Delivery may take longer because of:

Public holidays;
Carrier delays;
Severe weather;
Incorrect or incomplete delivery information;
Delivery network disruptions; or
Other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, contact us with your order number and we will investigate.

10. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where applicable, provide photographs of the package, packaging materials, and product so that we can investigate the issue with the carrier.

11. Lost Deliveries

If tracking indicates that an order has been delivered but you have not received it, contact us at:

sales@easygazebos.com

We will investigate the delivery with the applicable carrier.

Nothing in this policy limits statutory consumer rights.

12. Contact