Refund policy
Last Updated: August 12, 2026
At EasyGazebos, we want our customers to be satisfied with their purchases. This policy explains our standard return and refund process.
Nothing in this policy is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.
1. 30-Day Return Policy
Customers may request a return within:
30 days of receiving their order.
Our standard voluntary return policy applies to eligible products that are returned in appropriate condition.
2. Return Condition
For a standard change-of-mind return, products should generally be:
- Unused;
- In their original condition;
- Returned with original packaging where reasonably possible;
- Complete with included accessories and components; and
- Free from damage caused by misuse or unreasonable handling.
Where permitted by law, we may take account of any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and functionality of the product.
3. Free Returns
Eligible returns under our standard return policy are free of charge.
No restocking fee is charged.
4. Return Method
Returns are processed by mail.
To begin a return, contact:
Do not send a product to an address obtained from an old order, payment receipt, or third-party website unless EasyGazebos has specifically provided the applicable return instructions.
5. How to Request a Return
Please contact us with:
- Order number;
- Customer name;
- Email address used for the purchase;
- Product being returned;
- Reason for the return; and
- Photographs if the product is damaged or defective.
Our customer service team will provide the applicable return instructions.
6. Return Processing
Once the returned product has been received, we will inspect the item and process the applicable return.
Estimated return-processing time: up to 10 business days after receipt of the returned item.
Processing may occasionally take longer during periods of unusually high return volume or where additional inspection is reasonably necessary.
7. Refunds
Once an eligible return has been approved, the applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
8. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged;
- Defective;
- Incorrect; or
- Materially different from what you ordered,
contact us as soon as reasonably possible.
We may request photographs or other information needed to investigate the issue.
Depending on the circumstances and applicable law, we may provide a repair, replacement, refund, or another appropriate remedy.
9. Statutory Consumer Rights
Our 30-day return policy does not replace statutory consumer rights available to UK customers.
For qualifying distance purchases, UK consumers generally have cancellation rights under the Consumer Contracts Regulations, subject to applicable exceptions. Consumers may also have statutory remedies for goods that are faulty, defective, or do not conform to the contract.
Our voluntary 30-day return policy operates in addition to these rights.
10. Return Exclusions
Where permitted by law, certain products may be excluded from our voluntary change-of-mind return policy where they:
- Have been materially damaged after delivery;
- Have been modified or altered by the customer;
- Have been damaged through misuse or improper handling; or
- Fall within another legally permitted exception.
These exclusions do not remove statutory rights relating to faulty, defective, unsafe, or misdescribed goods.
11. Contact
EasyGazebos
Email: sales@easygazebos.com
Phone: +44 2380 248765
Contact: https://easygazebos.com/pages/contact