About Us
Where does EasyGazebos ship?
We currently ship within the United Kingdom only.
Is UK shipping free?
Yes. We offer free standard shipping within the United Kingdom.
How long does delivery take?
The estimated total delivery time is 4–6 business days.
What is the order cut-off time?
Our order cut-off time is 9:00 AM GMT, London.
Orders placed after the cut-off may be processed on the following fulfillment day.
Which days are orders fulfilled?
Orders are fulfilled Monday through Saturday, excluding applicable public holidays.
How long do I have to return my order?
Our standard voluntary return period is 30 days from receiving your order.
Are returns free?
Yes. Eligible returns under our standard return policy are free.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
How do I request a return?
Contact sales@easygazebos.com with your order number and the details of the return.
How are products returned?
Returns are processed by mail. Our customer service team will provide the applicable return instructions.
How long does a return take to process?
We aim to process eligible returns within approximately 10 business days after receiving the returned product.
What if my product is damaged?
Contact us as soon as reasonably possible and provide photographs of the product and packaging where applicable.
What if I received the wrong product?
Contact customer service with your order number and details of the product received. We will investigate and provide an appropriate resolution.
Can I cancel my order?
Contact us as soon as possible after placing your order. We will make reasonable efforts to cancel it before dispatch.
How will I receive my refund?
Approved refunds are generally issued to the original payment method.
Can I change my delivery address?
Contact us immediately after placing your order. We will try to update the address before dispatch, but changes cannot be guaranteed after fulfillment has begun.
Do you provide tracking?
Where tracking is available, tracking information will be provided after dispatch.
How can I contact EasyGazebos?
Email: sales@easygazebos.com
Phone: +44 2380 248765
Contact Form: https://easygazebos.com/pages/contact